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Report Back – Second Safety Vest Survey from Customer Service Attendant and Guards

May 6, 2015Bulletins

Bulletin 25 – 2015

To: RTBU CSA and Guard Members,

 

“When there is no orange vest it’s like playing a game of ‘Where’s Wally?’.”

  • RTBU Member

 

The RTBU launched a second survey seeking the opinion on a number of operational issues currently being trialled by Sydney Trains that impact on Customer Service Attendant (CSAs) and Guards.

The reason behind the second survey is due to Sydney Trains extending the trial of removing the orange florescent safety vest from Right of Ways. The survey was addressed to CSAs and Train Guards however, the questions were the same. Please see below the results below:

  1. I would prefer to wear a high visibility vest when performing right of way procedures.
Position 1: Strongly Agree 2: Agree 3: Unsure 4: Disagree 5: Strongly Disagree Total
CSAs 136 12 3 4 7 162
Guards 57 1 Nil Nil 3 61

 

  1. I think high visibility vests make a positive impact on safety for staff and customers.
Position 1: Strongly Agree 2: Agree 3: Unsure 4: Disagree 5: Strongly Disagree Total
CSAs 135 15 2 3 7 162
Guards 58 3 1 0 3 65

 

  1. I think it is safer with the Right of Way person carrying a red flag.
Position 1: Strongly Agree 2: Agree 3: Unsure 4: Disagree 5: Strongly Disagree Total
CSAs 22 17 25 37 60 161
Guards 16 12 10 14 13 65

 

  1. I believe I have been properly consulted about changes to safety procedures.
Position 1: Strongly Agree 2: Agree 3: Unsure 4: Disagree 5: Strongly Disagree Total
CSAs 14 19 23 38 66 160
Guards 6 9 4 16 30 65

 

As can be seen from the above responses a majority of members have still have serious concerns about the removal of safety vests on the grounds of safety and customer service. As this trial has been completed the RTBU call on Sydney Trains to reintroduce the practice of wearing safety vests for Right of Ways at all stations.

In addition, Sydney Trains have now advised that they will be conducting a trial on a ROW LED Baton to replace the white and red flag. The proposed trial will commence on 11th May at Parramatta and Wynyard stations. We now call on Sydney Trains to end the high visibility vest trial at the 7 locations and all ROW staff to wear the orange high visibility vest.

Issued by: Authorised by:
Mick Cartwright

Organiser

Alex Claassens

Branch Secretary

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