UK rail passenger satisfaction ‘little changed in a decade’

Despite promises of ‘better, more reliable services’, the reality of privatised rail is very different in the UK. Privatisation of trains in the UK has been a failure, and privatisation will fail here too if the NSW Liberal Government aren’t stopped on their mission to sell off our public transport system, region by region.

“Train operators handle passenger complaints and delays almost as badly as they did a decade ago, according to research from consumer group Which?.

It also found punctuality levels on Britain’s railways were at their worst level in 10 years.

The group said passengers were being “failed” and urged the government to push through plans to introduce a rail ombudsman to better handle disputes.”

Read more on BBC online.